This web site is owned and operated by Dr. Hitesh Patel at Ehsaas. Visitors to this web site are bound by the following terms and conditions so please read these carefully before going on and before making an appointment.
Disclaimer
This website may include encrypted widgets. For payments, this website includes a QR code and our bank information, which means you will need to use a third-party application to make the payments. Our website does not facilitate credit cards/debit cards or any other sort of online payment.
This website contains material that may include text, moving images, photographs and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Dr. Hitesh Patel of Ehsaas or have been licensed to it by the owner(s) of those rights. You may not: broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual, or recorded information and other material contained in this website unless clearly stating the original source and with prior written permission. These restrictions apply in relation to all or part of the material on the web site; you must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website; assume logo or branding or name without our express written consent. However, you are free to copy, paste and share links of our web pages to external sources.
Basic Terms and Conditions
Any session (insured or uninsured/private) canceled or rescheduled by the client with less than 8 hours’ notice, will be charged in full to the client unless the sessions are taken up by other clients.
If you are a new client, you are required to complete the therapeutic agreement no later than 48hrs prior to the booked session. Failure to do so will result in the Client losing the booked session. The therapeutic agreement will be emailed to the Client and can be emailed back to Ehsaas Clinic, unless the Client informs us otherwise. In this instance, the agreement can also be sent to our official WhatsApp.
Ehsaas abides by a code of confidentiality between the Psychologist and the Client. Identifying information, such information includes name, address, biographical details and other description of a Client’s life and the circumstances, which might result in the identification of the Client will be kept private. Any agreement between the said psychologist and the Client about disclosure may be changed by joint negotiation.
The psychologist attending to the Client may only be reached for the purposes of cancellations and rearrangements with regard to their appointment session. Although we encourage calling or texting the psychologist during an emergency, Ehsaas does not guarantee that your calls or texts will be answered everytime. However, Ehsaas encourages our psychologists to return missed texts and calls at their earliest convenience. For more detailed Ts & Cs please see below:
Client Terms and Conditions
Jurisdiction
These terms and conditions are governed by and to be interpreted in accordance with Indian law. In the event of any dispute arising in relation to these ‘terms and conditions’ or any dispute arising in relation to Ehsaas whether in contract or tort or otherwise the Indian courts will have non-exclusive jurisdiction over such dispute.
Definitions
The ‘Therapist’ or the ‘Psychologist’: Dr. Hitesh Patel
The ‘Client’: You
‘Therapy’ is the time spent with the Psychologist who will apply their chosen method of therapy application and modality.
‘Modality’ is a model of study for therapeutic application. Psychodynamic Therapy is an example of a psychological modality.
The ‘Session’ is the booked time slot and arranged time working with the ‘Psychologist’.
The ‘Presenting Issue(s) or ‘Problem’ is what the Client wants to work on with the Psychologist.
Goal: The ‘goal’ is the therapeutic goal created collaboratively with input from both the Client and the Psychologist and is what the client would like to achieve, as the desired outcome in therapy.
The ‘Desired Outcome’ is the desired result of the work that the Psychologist and the Client work towards achieving.
Formation of agreement
The Psychologist requires the Client to be truthful and work in the best interests of the agreement between the Psychologist and the Client. The Client agrees to provide the Psychologist with all pre-session written work such as questionnaires or assessments, the Psychologist will request and in the manner and format the Psychologist requires it. The Client agrees to complete all the required tasking as issued by the Psychologist within the timeframe it was requested. The Client also agrees to provide all written pre-session work to reach the Psychologist by email no later than 48hrs prior to the booked session.
Lateness: You are paying for the time with the Psychologist and you agree that arriving for the session and to the session location for your own session is fully your responsibility. The session will be terminated if the Client arrives over 15 minutes late to an appointment and no refund will be given in any circumstances even if the Client wishes to cancel the session due to emergency or unforeseen circumstances out of their immediate control, as the strict 48hr cancellation policy will still apply. If the Client arrives late, the Client will not receive an extension of the agreed time nor will they be offered or entitled to a rearranged session and all terms and conditions relating to conduct, session termination and working relationship will apply.
The Psychologist is not required under any circumstances to go beyond the arranged session finishing time and will terminate the session at the end of the arranged time. The Psychologist is not required to continue over the arranged time slot if the Client hasn’t reached their desired outcome.
The Psychologist will use reasonable care and skill in providing the service that you choose. Every Client is different and so every therapy session is different and there are no guarantees of successful results.
It is not the responsibility of the Psychologist to achieve the desired outcome for the Client, the Client takes full responsibility for achieving this and works with the help of the Psychologist.
The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the client by the Psychologist. It would be unethical to provide a guarantee for a Client’s treatment of therapy, coaching or hypnotherapy.
In the small percentage of people that the therapy is unsuccessful for we do not offer a refund or part refund. Ehsaas does not accept any liability in relation to the therapy and modalities used in session and on this website. Ehsaas does not accept any liability in relation to any of the recordings or correspondence and it is up to the discretion of the user to determine if they are appropriate.
- Booking/Scheduling System and Availability
- In order to avail of an appointment, the Client must submit the Appointment Request Form available online. An Ehsaas representative will call the Client regarding their appointment timings, and fix a time slot convenient to both Parties.
- Any technical error while submitting the form may result in the Client not receiving a call back from Ehsaas. It is encouraged to contact us via call or WhatsApp, or email us in such situations.
- You will receive a booking confirmation via WhatsApp on the day that we decide on your time slot. You will also receive a reminder on the day before, or on the day of the appointment.
- You may book ahead all your sessions at your chosen location and time, or you may book one session at a time.
- Clients who have not completed their psychological sessions and have left therapy for an indefinite period, without a therapeutic ending with Ehsaas, may have to wait until the Psychologist has an availability before booking an appointment. It is preferable that you call or email to check for availability
- It is advisable that you contact us via Call or WhatsApp to check for availability.
- Refund and Cancellation Policies
- The Client may not re-book that time slot once written cancellation has been received. The Client may rebook a time that is next convenient for them.
- The Psychologist reserves the right to terminate the session earlier than arranged. If the Psychologist and the Client agree the problem has reached a satisfactory resolution of the problem that the Client booked the session for, then the Client will not receive a refund of any monies for the remaining time and the session will be finished early. You will be made aware of a realistic time frame based on previous appointments with other Clients and the Psychologist will arrange the appropriate time slot from the estimation according to previous experience. You will not be made to expect that the problem will require more time than the Psychologist deems necessary from previous experience with other Clients. Sometimes a Client requires more time or less time than expected and this in most cases can only become known in a session when working with the Client and Psychologist. If you are in any doubt or have any questions relating to the agreed time slot, you must raise the appropriate questions with the Psychologist prior to booking the arranged session. You are not entitled to any refund or any monies for any remaining time if a session finishes earlier than booked and arranged in any circumstances including those that are out of the control of the Psychologist or the Client. Whether the session is ended earlier or extended, the consultation fee remains the same.
- The Psychologist, reserves the right to terminate a session without a refund if it is considered that you are a personal risk to her or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any monies for any time with the Psychologist or remaining time of the booked session. The Psychologist receives the right to protect the interests of the business and their personal safety and will terminate the session with the Client if the business is compromised by the Client in any way, without refund to the Client.
- The Psychologist reserves the right to terminate the session if the Therapy is not considered in the best interests of the Client and the Psychologist reserves the right to not disclose the reason why and in these circumstances no refund will be given.
- The length of the appointment is at the discretion of the Psychologist. Although scheduled for a specific length of time generally 50 minutes, if the Psychologist considers it is appropriate to end the session, the Psychologist reserves the right to do so. The Psychologist can terminate the session if they consider that it is not in your best interests to continue with the session and the Psychologist is not required to say the reason why.
- When booking from outside India, the appointment time and further communication regarding the appointment are in the Indian time zone. There is an option for you to communicate the time-zone clearly while making the appointment via call. If you have booked in the wrong time zone, the Psychologist cannot be responsible for the error. This will be counted as a missed session.
- If for some reason, you are unable to cancel or rebook before the 8 hour cancellation or rebooking period, you will be expected to inform the Psychologist via call or WhatsApp immediately. Failure to do so will be at the cost of the Client.
- Accepted methods of Payment
We accept payment via Cash, UPI, NEFT, IMPS, RTGS and TPT. We do not accept payment via Credit/Debit Cards.
9.Short Notice emergency sessions
Emergency sessions can be booked directly with the Psychologist. Emergency sessions will require payment confirmation prior to appointment. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other Clients to book and may be directly offered to a Client on the Waiting List. It is at the Psychologist’s discretion whether to accept late payment prior to a session.
- Cancellation
Cancellation can be done online by the Client, with a minimum of 24 hours before a session for a refund in full. 24 hours is exactly 24 hours prior to the arranged time – e.g. an appointment arranged for 2pm Thursday must be cancelled by 2pm the Tuesday before. Any cancellations within the 24 hours period will incur session charge of monies paid.
If a Client fails to give 24 hours’ notice for their cancellation, they will be charged for the booked session.
Rescheduling before the 24 hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.
Sessions booked and payed for, are held for a period of six months from the last session date and are not valid to use beyond that time frame.
Psychologist may terminate the working relationship with the Client at the discretion of the Psychologist.
- Confidentiality and Health & Safety
- The Psychologist agrees to confidentiality between the Client and the Psychologist. Ehsaas reserves the right not to disclose any session information to any third party even at the request of the Client unless there is a written requirement to do so by law. Ehsaas reserves the right to inform the police or appropriate services of your condition and intentions relating to any information she consider appropriate to help them with their enquiries and for the interests of the public. This information may include session notes and recordings if she considers you a risk to yourself or to others.
- You are not permitted to record the session on the phone or otherwise unless you have written consent by the Psychologist. The Psychologist also requires confidentiality of the Client and in no circumstances is the Client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post session. The correspondence and all therapy and coaching advice and application is only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. The relationship between the Client and the Psychologist towards the desired outcome and/or Goal and hypnosis recordings if any and all relating correspondence by phone and in writing is strictly only for use of the Client and the Psychologist. The Psychologist accepts no responsibility for the effecting use of material recorded or written for any person other than the Client for which the material and correspondence was intended.
- Any material shared is the intellectual property and copyright of Ehsaas. The Psychologist owns the rights to any recorded material created for the Client and requires written permission for any recorded or written material to be used. The Client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Psychologist and the Client or issued by the Psychologist to the Client. The Client agrees to use the material as directed and Ehsaas accepts no liability for the use of any written or recorded material.
